You may be on the lookout of a concierge service. If so, our tips can help you look for a concierge service that can satisfy the unique needs of your property. Read on to find out details about the three tips.
1. Professionalism and reliability
With a professional, reliable concierge service, you can get a competitive edge and raise the marketability of your property. Moreover, it can create a great first impression when the visitors will enter your property. Therefore, you should make sure that you look for the right service that can greet your employees, guests, residents and tenants. Keep in mind that you won’t have a million chances to create a great impression.
So, what question should you ask before you hire a service? The question should be about the type of service you and your valued customers will get. Some providers offer only basic services like package handling. On the other hand, some offer a host of services like time saving chores and event planning, to name a few. So, it’s a good idea to opt for the service that can meet all your needs.
2. Training practices
Remember: any service company is as good as the employees it has. As a matter of fact, the concierge will act like the main feature of your property. Therefore, it’s your responsibility to ensure that your building is safe with the company. It’s better to ask questions regarding the pre-employment screening and the interview process.
Aside from reliability, friendliness and experience make sure your provider has impressive communication skills. They should send a notice in a timely fashion. If possible, ask about other services that they may be offering.
Although some service providers train new employees, continuous training is also important so that the employees can develop their skills.
Lastly, find out about the employee retention rate of the provider. It’s important to keep a friendly face. As a matter of fact, if the concierge company retains its employees, it will have a great impact on you, your clients as well as your building. And that’s what every business wants.
3. Check references
Reputation is the most important thing for any business. Therefore, it’s important that you always fulfill your promises. The reputation of a company is based on a number of things. The same is true about the concierge industry. Checking the references of a company is a good idea to find out if they have a reliable staff. Apart from this, you may want to find out about the policies of the service provider as well. Once you have checked the references, it will be easier for you to confirm if the company is reliable or not.
In short, a good concierge service can improve your property and help you keep your tenants for a longer period of time. Therefore, it’s important that you opt for a provider who has good reputation and higher service quality. You don’t want a company with average service quality.